RETURN / REFUND / REPLACEMENT POLICY
Customers are entitled to request a return or refund within 3 days from the date of delivery of the product.
To initiate a return/refund request, please email us at electronicdesire81@gmail.com with the following mandatory details:
- Clear images of the product from all sides
- Image of the brand box
- Serial number / EMI details (mandatory)
- Complete unboxing video
- Brand technician job sheet with proper remarks (Defective / Damaged / Missing)
Note: The product must be opened only in the presence of an authorized brand technician.
Terms & Conditions (T&C) apply.
Conditions for Returns
To be eligible for a return, the goods must:
- Be in their original packaging
- Be unused and in resellable condition
- Include all accessories, manuals, and documentation
- Be accompanied by a valid proof of purchase (invoice)
Open Box & Without Box Products
Products listed under our “Without Box” or “Open Box” category are sold at special discounted prices due to missing original packaging.
“Open Box” means a product that may not have its original sealed packaging intact, but the product is checked and verified before sale.
In general, an “Open Box” usually means the product’s outer box/packaging may be unavailable or slightly damaged due to warehouse handling, storage, or similar reasons. In some cases, there may also be minor cosmetic scratches or external packaging wear. However, please be assured that the product is properly checked, and warranty coverage remains valid as applicable.
This option can often help customers get better pricing while still receiving a functional product.
Please note the following conditions:
- These products do not include the original brand box
- Products are fully tested and in working condition
- Minor cosmetic marks may be present (if applicable)
Return & Refund Rules for Open Box Products
No return or refund will be accepted for:
- Missing original packaging
- Minor scratches or cosmetic imperfections
Return / replacement is only applicable in case of:
- Dead on arrival (DOA)
- Major functional defect
- Return request must be raised within 3 days of delivery
Electronics Desire reserves the right to reject returns that do not meet the above conditions.
Note: Electronics Desire reserves the right to deduct actual logistics charges incurred for both forward and return shipments.
Manufacturer Brand Warranty & Refund Eligibility
Please note that a refund can only be processed if the brand denies warranty support for the product. The product in question is a branded item and is covered under the manufacturer’s warranty policy.
In case the brand is willing to provide service, replacement, or part support, the issue will be handled as per the brand’s warranty terms, and a refund will not be applicable.
We request you to kindly coordinate with the brand’s authorized service center for further assistance under warranty. Terms & Conditions (T&C) apply.
Partial Payment & Refund Policy (COD Orders)
For all Cash on Delivery (COD) orders, a small 10% partial payment is required to confirm the order.
This partial payment helps us verify the genuineness of the order and allows us to treat the order as a priority/prepaid order for faster processing and dispatch.
Please note:
- Your partial payment is completely safe and secured with us.
- Once the order is confirmed, we start processing it on priority.
- The remaining payment can be paid easily at the time of delivery.
Terms & Conditions (T&C) Apply.
Refund Timeline
Approved refunds will be processed within 7 working days from the date of request confirmation.